Pure Encapsulations Mitochondria-ATP | Mitochondrial Support & ATP Production

Return Policy

We accept returns within 30 days only in cases where the issue is caused by the seller. Eligible situations include:

• The package arrived damaged during shipping
• The item arrived damaged, defective, or different from what was ordered
• The product arrived with an expired or near-expired date

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. Proof of purchase through your Amazon order will be required.

To start a return, please contact us at canadianvit@gmail.com
Returns must be sent to the following address:
6 Shea Way, Newark, Delaware 19713, United States

If your return is accepted, we’ll send you a prepaid return shipping label along with detailed instructions on how and where to send your package.
Items sent back to us without prior authorization will not be accepted.

You can always reach out with any return-related questions at canadianvit@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, expired, or if you received the wrong item, so we can quickly assist you and make it right.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, such as:

• Opened or partially used dietary supplements

• Perishable goods (like food or beverages)

• Custom or personalized items

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to get the item you want is to return the original one (if eligible), and once the return is approved, place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without explanation.
As with our standard policy, the item must be in the same condition that you received it — unopened, unused, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you about the approval status.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at canadianvit@gmail.com

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