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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!

Pre Purchase Questions

Yes! CanadianVit ships to all provinces and territories across Canada. Orders are usually delivered within 1–3 business days in major urban areas and 6–10 business days for more remote regions. Delivery times may vary depending on your location and carrier schedules. We always do our best to ensure your order arrives quickly, safely, and in perfect condition.
We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible once an order has been confirmed. If you need to update or cancel your order, please contact us as soon as possible at canadianvit@gmail.com , and we’ll do our best to assist before your shipment is processed.
Yes, we offer free standard shipping on all orders across Canada — no minimum purchase required. Expedited or express delivery options may be available at checkout for an additional fee based on your location and selected carrier.
CanadianVit accepts all major payment methods, including Visa, MasterCard, PayPal, and Shopify Payments. All transactions are securely processed and encrypted to protect your information. Your payment details are never stored or shared with third parties.
All items listed on our website are in stock and ready to ship, unless marked as “Out of Stock.”
Absolutely! All CanadianVit supplements are formulated to be safe, effective, and easy to use — even if you’re just starting your wellness journey. Each product label includes clear usage directions and recommended daily dosages. If you’re new to supplements, we recommend starting with essential vitamins or general wellness formulas before moving on to more targeted products like performance or immune support. As always, if you have any health conditions or are taking medication, please consult your healthcare professional before use.
Every CanadianVit product is manufactured in facilities that follow strict Good Manufacturing Practices (GMP). Our supplements are formulated with premium, tested ingredients and undergo third-party quality verification to ensure purity and safety. We never use artificial colors, harmful additives, or banned substances — your health always comes first.
All CanadianVit products are backed by our quality assurance promise. While supplements are not covered by a traditional “warranty,” we stand behind the purity, safety, and effectiveness of every formula we offer. If your order arrives damaged, defective, or incorrect, please contact us within 30 days at canadianvit@gmail.com , and we’ll make it right with a replacement or refund according to our return policy. Your satisfaction and trust in our products are always our top priority.
No prescription is required to purchase CanadianVit supplements. All our products are designed for general wellness and are safe for daily use by healthy adults. However, if you have specific health concerns, are pregnant, or are taking medication, we always recommend consulting your healthcare professional before starting any new supplement.
We understand that every wellness journey is unique. If you’re new to supplements, start by identifying your goals — whether it’s boosting energy, supporting immunity, or improving skin health. Each product page includes detailed descriptions and ingredient information to help you choose confidently. For personalized recommendations, you can also reach out to us anytime at canadianvit@gmail.com

Order & Shipping

Once your order has been shipped, you’ll receive a confirmation email that includes your tracking number and a direct link to follow your package. You can also view tracking updates anytime under My Account → Orders or by contacting us at canadianvit@gmail.com
Orders are usually delivered within 1–3 business days in major cities and 6–10 business days for remote or northern regions. Delivery times may vary depending on your location and carrier schedules, but you’ll always have access to real-time tracking updates.
If your order hasn’t been shipped yet, we can update your address. Please contact us immediately at canadianvit@gmail.com with your order number and the correct address. Once your order has shipped, address changes are no longer possible.
Tracking information may take 24–48 hours to appear after your order has been dispatched. If there’s still no update after that period, please contact us — we’ll check the shipment status directly with the carrier.
If you’re not available when delivery is attempted, the carrier will typically leave a notice or reattempt delivery. In some cases, your order may be held at a local post office or pickup location for a few days before being returned to us.
We process orders as quickly as possible, so combining orders after purchase may not always be possible. However, if your orders were placed within a short time frame, contact us right away — we’ll do our best to help.
First, check with your neighbors, building manager, or local post office — sometimes carriers mark packages as delivered early. If you still can’t locate it, contact us immediately. We’ll work with the carrier to investigate and resolve the issue.
Currently, we’re unable to guarantee exact delivery dates or time slots. However, once your package is shipped, you’ll receive tracking updates so you can follow its progress in real time.
Yes, CanadianVit ships to P.O. Boxes and rural addresses across Canada. Delivery times may vary slightly depending on the location and carrier service availability.
Please inspect your order upon delivery. If any item arrives damaged, defective, or missing, contact us within 48 hours at canadianvit@gmail.com with photos and details. We’ll resolve the issue quickly with a replacement or refund as appropriate.

About Policies

You can review all of our store policies here:

Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service.

These cover everything from return eligibility and timelines to how we protect your information and handle shipping claims.

We offer a 30-day return policy starting from the date you receive your order. Items must be unused, in their original packaging, and accompanied by proof of purchase. To start a return, contact us at canadianvit@gmail.com Once approved, we’ll provide a prepaid return label and instructions.
Once we receive and inspect your return, we’ll notify you of the approval. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that banks or credit card providers may take additional time to post the refund.
Yes, you can exchange your item by first returning the one you have and placing a new order for the preferred product. This ensures faster processing and availability.
Unfortunately, sale items and gift cards are non-refundable. All clearance and discounted purchases are final sale.
Your privacy is our top priority. All payment and personal information is SSL-encrypted and processed securely through Shopify Payments. We never sell or share your data with third parties — see our full Privacy Policy for details.
Yes — all CanadianVit products are authentic, tested, and sourced from verified suppliers. We comply with all applicable Canadian regulations to ensure product safety and quality.
Absolutely. All transactions on canadianvit.com are encrypted and processed via Shopify’s PCI DSS-compliant payment gateway. Your card details are never stored on our servers.
All prices displayed include applicable Canadian taxes. There are no hidden import fees for domestic orders within Canada.
By using our website and placing an order, you agree to abide by our Terms of Service. If you do not agree with these terms, please discontinue using our site or services. You can review the full policy anytime at our Terms of Service page.

Other Questions

No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and receive exclusive discounts and health tips.
Our supplements are formulated and packaged in facilities that meet Canadian quality and safety standards. We carefully source every ingredient for purity, safety, and effectiveness.
Only one discount code can be applied per order. We recommend using the offer that gives you the biggest savings!
We’re working on it! Stay tuned — our upcoming rewards program will let you earn points for every purchase and redeem them for discounts on future orders.
Yes. You’ll automatically receive an invoice by email after placing your order. If you need another copy, contact us at canadianvit@gmail.com and we’ll resend it.
Many of our products are vegan, gluten-free, and non-GMO, but not all. Please check the product description for specific dietary information before purchase.
Yes — for large or recurring orders, please reach out to canadianvit@gmail.com with your details, and we’ll provide a custom offer.
Subscribe to our newsletter at the bottom of our homepage to receive exclusive deals, health tips, and early product releases.
CanadianVit offers general wellness information only. For medical advice or specific health conditions, please consult your healthcare provider before using any supplement.
You can reach our support team anytime at canadianvit@gmail.com We typically respond within 24 hours on business days.
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